Shipping Delays Fixed!

Lately, we’ve had some reports of shipping delays for BLOCKBUSTER Online DVDs. As it turns out, a recent update to our system created a shipping hiccup for some customers returning their movies to a store. It took a little longer for returned movies to clear Queues and, in turn, longer to receive the next movie from us.

While I don’t know the exact specifics, I do know it involves businessy words like “sigma” and a bunch of confusing acronyms. Anyway, I’m happy to report that after a lot of hard work by software engineers, distribution logisticians, and many other people who are much smarter than I, the issue has been fixed! We apologize for any longer-than-normal wait-times you may have experienced.

If you’re still having shipping delays after you return a BLOCKBUSTER Online movie to the store, please contact Customer Care.